Absolutely. We usually send hot pink postcards when this happens, which are designed to be an attention-grabber. We will send e-mail if an e-mail address is included on the request.
We don't telephone when items are unavailable. When we did this, people started showing up at the library thinking they could pick up an item, instead of listening to the message stating that the item was *NOT* available.
If you have questions regarding the status of your interlibrary loan request, please feel free to contact us at 805-6940 or i l l (at) c c p l (dot) org.
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