Friday, August 14, 2009

NARA stops renting microfilm

We received a letter from the National Archives and Records Administration this week:

Dear Microfilm Rental Customer:

I regret to inform you that the National Archives and Records Administration is terminating its Microfilm Rental Program, effective August 31, 2009. . . .

NARA has taken this action because the amount of revenue produced by the rental program no longer supports its administration and management . . . Much of the microfilm pertaining to genealogy that has been available through the rental program has been digitized and is available at either Ancestry.com or Footnote.com.

For more information on what NARA offers genealogists, visit

http://www.archives.gov/genealogy/

Thursday, March 5, 2009

Fees are a-comin' in

The best things in life are no longer free . . .

Charleston County Public Library will begin charging patrons $2.00 per item received via interlibrary loan, beginning with requests submitted after 3pm on March 31 (which will be processed on the fee's start date of April 1).

This not a moneymaking proposition by any means - it doesn't even meet the cost of postage. Like the charges for photocopying and printing, this is a way to recover some of the costs of library services. Studies at academic libraries have shown that the total cost of an interlibrary loan, including staff time, supplies, and postage, falls between $12 and $20.

Staff members have been wondering if they will be charged. The answer, for now, is no. We encourage staff to read widely and pursue various interests. For example, I have been researching my family history over the last few years. Since my ancestors are from other states, I have had to use interlibrary loan to fill in some of the gaps in my history, and I will continue to do so.

We do ask that staff members consider the cost of this service before rushing to order items. If the item is something that you will probably buy for yourself, go ahead and buy it. If it is something that you need by a certain date, and to be able to keep it for a long period of time, you may wish to buy a copy for yourself (I'm thinking of things like textbooks and readings for classes).

If you have questions about these charges, please feel free to contact me.

Thursday, December 11, 2008

Holiday slowdown - apologies in advance

If you order an item via ILL in the next couple of weeks, please be patient. Many academic libraries are closing for the holidays on Friday, December 12. This means the pool of libraries that we can choose from will shrink dramatically.

Also, most of our deliveries come by US mail. This time of year, the USPS is stretched to its limit delivering all sorts of goodies, so library mail may be slower than usual.

Please feel free to order items, but be aware that it may take us longer to receive items than our normal 2-3 weeks.

We will be closed December 24, 25, 26, and January 1.

Tuesday, October 21, 2008

Myth #8: People read this blog :)

Ouch - ten months since a post - and no one missed us! I guess our target audience is . . . off target . . . or those who really love/hate us will call or e-mail.

I will attempt to be more vigilant about posting - I'm off to SCLA this week and hope we can revive the resource sharing group.

Thursday, January 17, 2008

Myth #7: "I didn't know that _______" is an all-purpose excuse

Fact: Patrons come up with all sorts of excuses for returning items late, in the bookdrop, or just generally not following the instructions that come with an interlibrary loan. The one that irks me the most is the amalglam of "I didn't know that _____" or "I didn't read that ______" or "I assumed that _____."

Excuse #1: "I didn't know that I couldn't return ILL items in the bookdrop."

Allow me to quote from the Interlibrary Loan Patron Responsibility Agreement, which all patrons are required to sign when picking up an interlibrary loan item:

"I understand that this loan represents a special service and that my obligation is to return these items on time and to the REFERENCE DESK of the library where I picked it up. I will not return it via the bookdrops." [italics mine]

Failure to read what you are signing does not absolve you of responsibility for the item.

Excuse #2: "I didn't know the due date was different from CCPL items - I thought I had a month."

The due date for interlibrary loan items is stamped upon the yellow band in red ink to make it very prominent. The Main reference desk staff (at least when I'm around) make a point of showing the patron the due date, and showing the patron the phone number for asking for renewals.

Again, failure to note this date does not absolve you from late fines.

Excuse #3: "I didn't know the yellow band had to stay on the item."

And the big black bold letters that say "DO NOT REMOVE THIS STRIP" are not there for decorative purposes. The yellow band contains information to help interlibrary loan staff match the item with the lender's paperwork to return to that library. It also contains information for patrons, including the due date and contact information for interlibrary loan. It also serves as a flag to our circulation departments if the item is accidentally mixed with CCPL items.

If the band is removed, and the item is returned in the bookdrop or in a pile of CCPL items, our circulation departments will route the item to our Administration office for courtesy returns. The ILL department is in an entirely different part of the building, and does not see these items.

Failure to follow instructions is does not absolve you from responsibility for interlibrary loan items.

CCPL staff - help us out by reminding patrons that the yellow band needs to stay on the items, and by pointing out the helpful information on the band. Maybe if we say it often enough, we can educate our public.