Myth #7: "I didn't know that _______" is an all-purpose excuse

Fact: Patrons come up with all sorts of excuses for returning items late, in the bookdrop, or just generally not following the instructions that come with an interlibrary loan. The one that irks me the most is the amalglam of "I didn't know that _____" or "I didn't read that ______" or "I assumed that _____."

Excuse #1: "I didn't know that I couldn't return ILL items in the bookdrop."

Allow me to quote from the Interlibrary Loan Patron Responsibility Agreement, which all patrons are required to sign when picking up an interlibrary loan item:

"I understand that this loan represents a special service and that my obligation is to return these items on time and to the REFERENCE DESK of the library where I picked it up. I will not return it via the bookdrops." [italics mine]

Failure to read what you are signing does not absolve you of responsibility for the item.

Excuse #2: "I didn't know the due date was different from CCPL items - I thought I had a month."

The due date for interlibrary loan items is stamped upon the yellow band in red ink to make it very prominent. The Main reference desk staff (at least when I'm around) make a point of showing the patron the due date, and showing the patron the phone number for asking for renewals.

Again, failure to note this date does not absolve you from late fines.

Excuse #3: "I didn't know the yellow band had to stay on the item."

And the big black bold letters that say "DO NOT REMOVE THIS STRIP" are not there for decorative purposes. The yellow band contains information to help interlibrary loan staff match the item with the lender's paperwork to return to that library. It also contains information for patrons, including the due date and contact information for interlibrary loan. It also serves as a flag to our circulation departments if the item is accidentally mixed with CCPL items.

If the band is removed, and the item is returned in the bookdrop or in a pile of CCPL items, our circulation departments will route the item to our Administration office for courtesy returns. The ILL department is in an entirely different part of the building, and does not see these items.

Failure to follow instructions is does not absolve you from responsibility for interlibrary loan items.

CCPL staff - help us out by reminding patrons that the yellow band needs to stay on the items, and by pointing out the helpful information on the band. Maybe if we say it often enough, we can educate our public.

Myth #2: ILL items are just like CCPL items

Fact: ILL items are loaned to our library as a courtesy. If we violate this courtesy, other libraries will not be willing to lend items to us.

When a library lends an item to us, we are expected to abide by the terms the library sets. This may include restrictions to in-library use, no photocopying, no renewals, and return by a traceable method such as UPS.

One of the most important terms a library sets is the due date. Failure to return an ILL item by its due date jeopardizes the lending library's ability to serve its own patrons, for whom the item was purchased in the first place. Failure to return an interlibrary loan item at all requires the lender to search for and purchase a replacement copy. In the case of an out-of-print book, this can cost hundreds of dollars.

This is why yellow bands are put on our ILL items for easy identification. This is why we ask that the items not be returned in the bookdrop. This is why we charge late fines of .25/day to "encourage" items to be returned on time. If we cannot keep faith with our lenders, we will not be able to borrow items.

What's this yellow thing on my item?

In order to quickly identify interlibrary loan items and separate them from CCPL items, we place a large yellow bookband on the item.

This band is not just decorative; it contains useful information regarding the item - not the least important of which is the due date, stamped in bright red.

The band also has the reminder that interlibrary loan items should be returned inside the library, to minimize the potential for damage in the bookdrop. Our contact information is included, in case a renewal is needed or questions arise.

PLEASE do not remove this band. Unidentified non-CCPL items are routed to our administrative department, which could result in increasing late fines or item loss fees if they are not located promptly.

How long do I get to keep my item?

The loan period for an interlibrary loan item is set by the lending library. Most libraries give 3-4 weeks for items; many have shorter loan periods and a few longer.

Returning items by the date stamped on our yellow bookband will ensure that we are able to borrow books again from the lender. Many items are also renewable if you contact us before item is due.